Help/FAQ

Return and Exchange Window:
We have a 30-day return/exchange policy, which means you have 30 days from when the order ships to create a return/exchange. Items marked Final Sale are ineligible for return or exchange. All International Sales are Final Sale.

Please keep in mind, to be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with its original tags.

How to Create a Return:
To start a return or exchange, you'll need the original order number and shipping zip code. Then, please visit: https://returns.figue.com/#/

Once your return or exchange is created, you'll be able to immediately print the prepaid label from the confirmation page. You will also receive an email with a copy of the return shipping label to the email address associated with your original order. Items sent back to us without first requesting a return will not be accepted.

Exchanges:
To create an exchange, follow the same process as you would a return and select the size you would like to exchange that works best for you. Once we receive the original item in our warehouse, your new order with the updated size/item will ship. If the new size you would like to exchange for is unavailable, you can create a return and purchase a different item or create return for a refund to your original form of payment or store credit.

Important Note About Multiple Returns:
Our returns system requires all items that are returned to be assigned to their corresponding shipping labels. Please do not put items that are from multiple shipments in one return package.

If you have additional questions, we're here to help! Please contact us for any questions at hello@figue.com.

Price Adjustments
Price adjustments on full-price merchandise will be honored within 10 business days of the order date as long as the size purchased is in-stock. These adjustments can be issued as a refund to the original form of payment or as a store credit. Price adjustment requests beyond 10 business days and up to 30 days from the date the order was placed will be issued in the form of store credit. Sale and Final-Sale merchandise are not eligible for price adjustments as limited inventory is available and considered first come, first served.

Damages and Incorrect Items:
Unfortunately, sometimes this happens, our warehouse team is only human! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at: hello@figue.com

Refunds:
We will notify you once we’ve received and inspected your return. A refund will be issued once the merchandise has been scanned back into the warehouse. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return and a refund still has not posted to your account, please contact us at hello@figue.com.

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