HELP | FAQ
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, MasterCard, American Express and Discover as well as Apple Pay, Amazon Pay, and PayPal.
HOW CAN I TRACK MY ORDER STATUS?
A confirmation email will be sent once we receive your order. Upon shipment and delivery you will also receive an email with tracking and delivery confirmation. You can also track the status of your order by logging into your account.
WHO DO I CONTACT ABOUT QUESTIONS ON MY ORDER?
Please contact our customer service team, firstname.lastname@example.org
CAN I CHANGE OR CANCEL MY ORDER?
We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your order is processed. Send us a note as soon as possible at email@example.com and we will do our best to accommodate your request. Please note that International Orders are Final Sale.
IN WHAT STATES DO YOU COLLECT SALES TAX?
In accordance with current tax regulations, Figue collects and remits sales tax in New York, New Jersey, and Florida. Your shipping address is used to determine the sales tax rate. For more questions about sales tax, please contact: firstname.lastname@example.org
UPS Ground (allow for 1-2 days processing): Free
UPS 2-Day (allow for 1-2 days processing): $15
UPS Next Day (allow for 1-2 days processing): $30
Please note all shipping costs are non-refundable. Please also note that Figue ships via UPS and cannot ship to a PO Box.
International Shipping costs are calculated at checkout along with taxes and duties for your respective country. Your order will be shipped DDP, Delivery Duty Paid, and you will not owe anything additionally upon delivery. International orders will arrive within 1-2 weeks from order date. Figue is not responsible for any delays due to customs.
Please note all International Orders are Final Sale.
HOW DOES FIGUE PRODUCT FIT?
We run true to size, however if you are in between sizes, our silhouettes can be very forgiving and recommend sizing down.
HOW SHOULD I CARE FOR MY FIGUE GARMENTS?
Due to the quality of the fabric, we recommend that all of our pieces be dry cleaned only.
WHERE IS FIGUE PRODUCED?
Currently, we manufacture in India and China. When selecting our partners, we prioritize working with talented artisans around the world to ensure quality, compliance to workers' safety, fair wages and benefits, and dedication to helping the global community.
ARE YOUR MATERIALS AND FABRICS SUSTAINABLY SOURCED?
We work with specialists around the globe to make sure we produce the highest quality, ethically responsible textiles. Wherever there is opportunity, we try to recycle materials and minimize waste.
WHAT IS FIGUE DOING TO BETTER THE PLANET?
Figue is committed to bettering the planet through our use of recycled fabrics and materials. We up-cycle vintage pieces and glamorize them, while ensuring that new production generates minimal waste.
WHAT IS YOUR RETURN POLICY?
Returns are accepted on all unworn, undamaged items within 28 days of purchase. Please return items in the condition in which they were received. Return shipping is free. Merchandise that is marked down more than 50% or marked "Final Sale" on our website is not eligible for return. International Orders are Final Sale. Please note all shipping costs are non-refundable. Unfortunately, we cannot accommodate exchanges at this time, though you can return and repurchase seamlessly by visiting returns.figue.com or contacting our client services team email@example.com
HOW DO I PROCESS A RETURN?
To request a return, please go to returns.figue.com, enter the email address used to place your order and follow the instructions to receive a return label.
HOW LONG DOES IT TAKE FOR A REFUND TO BE PROCESSED?
Once an item is received and processed at our warehouse, the refunded amount can take up to a week to appear on your credit card, depending on your bank.