HELP | FAQ
Return and Exchange Window:
We have a 30-day return/exchange policy, which means you have 30 days from when the order ships to create a return/exchange. Items marked Final Sale are ineligible for return or exchange. All International Sales are Final Sale.
Please keep in mind, to be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with its original tags.
How to Create a Return:
To start a return or exchange, you'll need the original order number and shipping zip code. Then, please visit: https://returns.figue.com/#/
Once your return or exchange is created, you'll be able to immediately print the prepaid label from the confirmation page. You will also receive an email with a copy of the return shipping label to the email address associated with your original order. Items sent back to us without first requesting a return will not be accepted.
Exchanges:
To create an exchange, follow the same process as you would a return and select the size you would like to exchange that works best for you. Once we receive the original item in our warehouse, your new order with the updated size/item will ship. If the new size you would like to exchange for is unavailable, you can create a return and purchase a different item or create return for a refund to your original form of payment or store credit.
Important Note About Multiple Returns:
Our returns system requires all items that are returned to be assigned to their corresponding shipping labels. Please do not put items that are from multiple shipments in one return package.
If you have additional questions, we're here to help! Please contact us for any questions at hello@figue.com.
Price Adjustments
Price adjustments on full-price merchandise will be honored within 10 business days of the order date as long as the size purchased is in-stock. These adjustments can be issued as a refund to the original form of payment or as a store credit. Price adjustment requests beyond 10 business days and up to 30 days from the date the order was placed will be issued in the form of store credit. Sale and Final-Sale merchandise are not eligible for price adjustments as limited inventory is available and considered first come, first served.
Damages and Incorrect Items:
Unfortunately, sometimes this happens, our warehouse team is only human! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at: hello@figue.com
Refunds:
We will notify you once we’ve received and inspected your return. A refund will be issued once the merchandise has been scanned back into the warehouse. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and a refund still has not posted to your account, please contact us at hello@figue.com.
What payment methods are accepted?
We accept Visa, MasterCard, American Express and Discover as well as Apple Pay, Amazon Pay, and PayPal.
How can I track my order status?
A confirmation email will be sent once we receive your order. Upon shipment and delivery you will also receive an email with tracking and delivery confirmation. You can also track the status of your order by logging into your account.
Who do I contact when I need help?
Please contact our customer service team at hello@figue.com
Can I change or cancel my order?
Unfortunately, our warehouse receives orders immediately and it is very difficult to cancel or change an order once the fulfillment process has been initiated. If you have any questions about a style before placing an order, please contact us at hello@figue.com. Please note that International Orders are Final Sale.
We offer the following shipping methods:
Domestic:
UPS Ground (allow for 1-2 days processing): Free Over $200
UPS 2-Day (allow for 1-2 days processing): $15
UPS Next Day (allow for 1-2 days processing): $30
Archive Sale Shipping:
All orders containing Archive Sale Products are subject to a $10 shipping fee. Orders over $200 will automatically receive free shipping
Please note all shipping costs are non-refundable. Please also note that Figue ships via UPS and cannot ship to a PO Box.
International:
International Shipping costs are calculated at checkout along with taxes and duties for your respective country. Your order will be shipped DDP, Delivery Duty Paid, and you will not owe anything additionally upon delivery. International orders will arrive within 1-2 weeks from order date. Figue is not responsible for any delays due to customs.
Please note all International Orders are Final Sale.
How does the Figue product fit?
We typically run true to size and recommend referencing our size guide to determine what works best for you. Certain fabrications or silhouettes fit differently and we make note of this on the products page with sizing recommendations.
Please see our Size Guide.
Due to the quality of the fabric, we recommend that all of our pieces be dry cleaned only.
Where is Figue produced?
Our designers and team are based in New York City. Currently, we manufacture in India, China, and Peru. When selecting our partners, we prioritize working with talented artisans around the world to ensure quality, compliance to workers' safety, fair wages and benefits, and dedication to helping the global community.
Are your materials and fabrics sustainably sourced?
We work with specialists around the globe to make sure we produce the highest quality, ethically responsible textiles. Wherever there is opportunity, we try to recycle materials and minimize waste.
What is Figue doing to better the planet?
Figue is committed to bettering the planet and focuses on small-batch production to eliminate waste. We up-cycle vintage pieces and glamorize them given them new life.
